Know your customers better
Resource Life Reports are a series of reports generated from data collected using an online preferences questionnaire provided by Harrison Assessments (HA). The HA questionnaire uses analysis of psychological patterns of thought to produce an evidence based profile of your customer’s behavioural preferences.
Resource Life Reports outline communication preferences and key behavioural traits that are likely to act as strengths or present significant challenges during times of stress, such as whilst on claim, when recovery from injury and return to employment.
Resource Life Reports
By understanding that individual strengths are integral to motivation, Resource Life Reports provide knowledge to:
- Gain an overview of key interpersonal traits related to how you/your customer prefers to discuss, share and receive information.
- Enhance the quality of communication and relationship development, by quickly building rapport and engagement.
- Identify and understand the likely barriers you/a customer will face to plan ahead to provide support and offer resources to prevent setbacks and distress
- Increase insight and motivation by providing targeted recommendations that lead to better outcomes.
- Deliver insight into other behavioural areas, including strategies for capitalising on strengths and managing challenges specific to the demands of having a case management relationship.
- Give strong direction on how to engage a customer and motivate them throughout claim or case management experience.
Resource Life, with 15 + years’ experience in the life insurance industry, and over 30 years return to work expertise, has derived the unique Resource Life Reports from the HA Questionnaire. It is designed specifically for Claims Support Specialists and service providers working within the Allied Health services industry.
HA is a global, evidence based, award winning tool used largely in recruitment and talent management which focuses on measuring engagement, motivation and interpersonal skills.
More information about HA can be found HERE.